LoriaAwards.com"Awards for Every Occasion" 

LoriaPoolTables.com"Create your Custom Game room"

1876 Central Park Avenue, Yonkers New York 10710

Toll Free: 800 - 540 - 2927     Fax: 914-779-3587

e-mail: customerservice@loriaawards.com

V. Loria and Sons / Loria Awards (@loriaawards) • Instagram photos and videos



1 - Showroom & Office Hours 

1876 Central Park Avenue, Yonkers,  New York 10710

Open - Weekdays - Monday through Friday 10am - 5pm

Monday            10:00am - 5pm

Tuesday           10:00am - 5pm

Wednesday      10:00am - 5pm

Thursday          10:00am - 5pm 

Friday               10:00am - 5pm 

Saturday           Closed 

Sunday             Closed


Closed on the following Holidays;

New Years Day

Memorial Day

Independence Day 

Labor Day

Thanksgiving Day November 23th and Friday 24th

Christmas Day 

2 - Customer Service Hours; (Website Orders)

Monday to Friday 10:00am to 5pm

3 - Minimum Order;

What is the minimum order amount?

Our minimum order is $10.00.


4 - Production Time;

What is your production time?

Our standard production time is usually 3 to 5 business days for us to ship most items.

May and June are the busiest time of year, so please allow an extra 2 to 4 days during May & June.

Allow an additional 1 to 6 business days for delivery via UPS Ground or FedEx shipping.

If your order is placed on a Saturday, Sunday, or a Holiday it will be processed the next business day.


5 - Do you offer rush service?

If you need your order faster than our standard production time, please indicate the items

wanted and date needed, then email to customerservice@loriaawards.com.

We will email you as to whether your order can be fulfilled by the deadline requested.


6 - Enter Your Presentation Date on the checkout page. 

Your actual event / presentation date is important for us to know, so please enter it

on the checkout page. Entering your event date will ensure you have selected the correct

shipping method based on our shipping policy. If our customer service personnel notice

the wrong shipping method was selected, you will be notified by the next business day.

If this occurs you will be able to upgrade at an additional charge to a shipping method which

will meet your deadline.


7 - We offer fast shipping on products designated as QUICK SHIP. 

Locate and click on the QUICK SHIP pages for these popular products. 

These items are usually shipped within 2 to 4 business days.

QUICK SHIP products ordered before 12:00 Noon Eastern Standard Time are processed

within 24 hours. Orders placed after 12:00 PM are processed within 48 hours .

During MAY and JUNE, QUICK SHIP products may require an additional two or three days due to heavy volume.

DO NOT COMBINE QUICK SHIP products on the same order with items not designated as QUICK SHIP products.


Please contact customerservice@LoriaAwards.com if you need assistance before placing an

order requiring QUICK SHIP items and non QUICK SHIP items.


8 - Can I pickup my order?

Orders can be picked-up at Loria Awards in Yonkers, NY by selecting the Pickup method.

We will e-mail or telephone you when your order is complete.


9 - How do I know if an item is in stock if I need it for a deadline?

We stock thousands of award products and occasionally run out of certain items.

Out of stock items are usually replenished within 3 to 5 working days.

If your order is needed in 10 business days or more, you will have it on time unless

it is a custom item as outlined in the next paragraph

If your order is needed within 3 to 5 business days, enter your event presentation

date in the checkout order page. We will contact you within 24 hours if your order

cannot be fulfilled within your deadline.

10 - Do certain items require a longer production time?

Some items we offer do require longer production time, for example; Custom pins & medals,

custom size or shaped plaques and certain special order crystal items. When an item you

order requires longer than normal production time you will be notified within 24 hours.


11 - Can I change my order after it is placed ?

If you need to change an order after it has been placed on our website, please contact

Customer Service within 4 business hours. Once an order has been submitted, it is

processed for production and there may be a fee for any subsequent changes.


12 - Shipping Delivery Time;

How long does it take after you ship an order?

UPS ground shipping can take from 1 to 6 business days. We also offer faster shipping

methods and rush production service in order to accommodate nearly any event date.

Most orders are shipped within 3 TO 5 business days via UPS Ground, FedEx or USPS insured.

Refer to the UPS map for approximate Ground Service shipping days needed to your

State from our factory in Yonkers, NY

UPS and FedEx offer guaranteed 3 day, 2 day and Overnight shipping which are more costly than

Ground Service shipping. We can arrange any of these options if requested.

If requested, the additional cost will be charged to your credit card.

Please see the map below for estimated UPS Ground Service shipping (transit) times to your delivery location.

ups zone

Delivery days are Monday through Friday and do not include Saturday, Sunday or Holidays.



Shipping cost is based on weight, shipping address, and service level.


13 - How can I find out the shipping price?

The shipping price is calculated after order is placed and will appear on the check out page.

Shipping costs are calculated and added when customer enters zip code and selects shipping method. 

Free Shipping on Orders of $100.00

Free Ground Shipping in the 48 continental US States

via UPS or FEDEX is available on many AWARDS including TROPHIES, PLAQUES, MEDALS etc.

The FREE SHIPPING banner is shown at the top of the page for all qualifying products.


14 - What shipping methods do you use?

Our preferred shipping provider are UPS, FEDEX and the USPS.


15 - Do you ship to APO’s and FPO’s?

Yes, we ship to APO and FPO addresses via USPS Priority mail.  Shipping charges to APO/FPO

addresses are equal to USPS priority mail charge. 

We cannot guarantee delivery dates for APO/FPO orders. Allow at least 2 weeks.

16 - Do you ship to P.O. Boxes?

We prefer to ship to a street address. If absolutely necessary, we will only ship to the 48 Continental

U.S. P.O. Boxes. Limited to orders under $50.00 and items that can ship via USPS Priority

Mail that fit into standard size Priority Mail shipping boxes with delivery confirmation.

Upon checkout, you must include your street address with a request to ship to your PO Box.


     17 - Do you ship to Alaska and Hawaii?

We ship to Alaska and Hawaii via UPS or FedEx or USPS using their available shipping methods and corresponding rates.


18 - Do you ship International outside the United States?

No, we currently limit our sales and shipping to the United States.


19 - How do I ship to multiple locations?

In the checkout screen select "ship to multiple addresses" and continue

to checkout.


20 - Do you accept third party shipping number?

No, we ship with UPS or FEDEX and do not use third party shipping

account numbers for any shipping carrier.


21 - Can I use my companies’ carrier as your shipper?

Yes, we will allow you to use your account number for UPS and FEDEX ONLY.

When using your UPS or FEDEX account number, you must authorize insurance on your package

for the value of contents in the event of damage or loss.

22 - Can I track my shipment?

Yes, once your order ships, you will be notified by email and can log onto your customer

account to track the shipment.

23 - Wood Grain Plaques, Cast Resin Sculptures & Polypropylene

What are Wood Grain Plaques?

Wood Grain Plaques are high density MDF wood core with a vinyl coated, precisely replicated wood grain finish,

resistant to warping & fading.

What is a cast resin sculpture?

A resin sculpture is a statue or other piece of three-dimensional art that has been cast using fiberglass resin. 

Resin is a durable material that can be painted and glazed to look like stone, porcelain, bronze or marble. 

 It is used to manufacture a wide variety of products. 

 Resin also has become a popular material in creating small statues, figurines and various collectibles.

 The resin itself is a mixture of materials, including, fiberglass, urethane, silicone, epoxy and polyester. 

 Resin sculptures are hardy but not indestructible.

What is Polypropylene?

Polypropylene is a type of thermoplastic polymer resin.

It is used in the manufacture of trophy figures and various award components.

Polypropylene is tough and flexible, It is unlikely to shatter and will take significant damage prior to breaking,

It can be molded to the finest details, which makes it a perfect material for trophy and award products


24 - Are Close-out or Clearance Items Readily Available?

Close-out & Clearance Items may be subject to limited quantities and are not guaranteed

to be in-stock. We will contact you immediately if your order cannot be fulfilled.


25 - How do I request samples?

In general, we do not provide free samples. In order to obtain a sample, we request

that you order the item through our website in the standard manner. For large orders,

we may make an exception to this policy. Please contact Customer Service for assistance.


26 - Can I cancel an order?

Orders may be cancelled within 4 BUSINESS HOURS after submitting and before engraving

or production has begun without additional cost. If engraving and/or production has already

started, there will be a cancellation fee of 25% proportional to the amount of the order completed.


27 - What if my order is incorrect?

If an order arrives incorrect, we will make every effort to correct the item(s) in time for your event.

If the problem is due to LoriaAwards.com error, we will send new engraving and/or awards as

soon as possible and will attempt to make delivery in time for your event. If the problem is due

to customer error, we will notify you what the cost will be to correct the error plus shipping cost.


28 - What if my order is damaged?

Upon receipt of your order, unpack and check all contents.Do not discard the shipping carton/s and

packing material until all items are examined. In the event there is any damage to your

package and contents during transit,contact customerservice@loriaawards.com for assistance.

Customer will be responsible for filing a claim with the carrier.

LoriaAwards.com will not be held liable for any replacements due to damage incurred in

transit by the carrier. Replacement of damaged product(s) will be made only after a new order is placed and pre-paid.


29 - What if my order is delayed or lost when shipped?

While we are not responsible for any delays or loss caused by shipping companies,

your satisfaction is our primary concern. If you experience shipping problems, please

contact us.  Loria Awards will not be held liable or responsible for late deliveries or lost

tems by fault of the carrier. We will not be liable for profit loss, cost, or any other reasons

caused by missed deadlines due to shipping delays or any other uncontrolable events.

30 - Returns : Satisfaction Guaranteed

If you are not 100% satisfied with your purchase from LoriaAwards.com,

you may return your item(s) for a replacement or refund within

seven (7) days of receiving your order. See exceptions below.


31 - Non Returnable or Refundable Items:

Engraved Medals, Plaques, Signs, Acrylic, Crystal, Custom Ordered Items cannot be returned.

Shipping Charges & Engraving are Non-Refundable.


32 - Before you return an item…

All returns must be authorized with our Customer Service Department. We must be notified

by email customerservice@loriaAwards.com or telephone 1.800.540.2927 prior to returning an item.

State the reason for the return and if approved, we will issue a return authorization form and label.

Returned merchandise is subject to a 25% restocking charge and all engraving costs, if applicable.

Returns will not be accepted without a return authorization form & label.


33 - Payment;

What are your payment methods?
We accept online payment with Visa, MasterCard, Discover and American Express. Sorry, No COD’s.


33A - Do you accept Payment other than Credit Cards?

We will accept a check or money order as payment, but orders will not ship until the

check has cleared our account.  Payment with any method other than a credit card

voids the guaranteed arrival date.


34  -  Do you accept purchase orders?

We will continue to accept purchase orders from our existing accounts only, schools,

businesses, government agencies, and nonprofit organizations.

If you do not have an existing open account, we require payment with order.


35 - Will I be charged sales tax?

Sales tax is collected on products and shipping at the current rate for New York State orders.

If you are a New York State Exempt Organization or Resale account, when placing your order

type “Tax Exempt” in the “Customer Comments” box on the order.

Immediately e-mail your “Exempt organization Certificate” to customerservice@loriaawards.com 

or fax to 914-779-3587 and we will revise your account status and refund the tax money collected. 

Your account will now have this entered into memory for your next order.

Account setup for online customer with sales-tax exemption status:

1.  Click on ‘ACCOUNT’ at the top-right of the homepage to open the ‘ACCOUNT SIGN IN’ page.

2.  Fill out ‘NEW CUSTOMERS’ side of the ‘ACCOUNT SIGN IN’ page.

3.  E-mail or fax your current tax-exemption certificate to us.

4.  Confirm that we received your tax-exemption certificate via e-mail or fax.

      (NOTE:  If you are using e-mail, please click on ‘OPTIONS’, then check the box  



36- Engraving :

Do you charge for engraving?

We offer Free Limited Engraving on most items according to the type of

award and engraving space.

Free Engraving and Character Count

Free engraving is offered on most items according to the type of award and

engraving space. Characters include letters, numbers and punctuations.

Spaces are not included in the count. Should you go over the allotted free

character count, there will be a charge for each character thereafter. Characters in

logos and images do not count towards your character count.

37 – Engraving Prices

Economy Plaques - Up to 40 Free characters, additional characters are $ .25¢ each.

Standard Plaques - Up to 40 Free characters, additional characters are $ .25¢ each.

Trophies - Up to 40 Free characters, additional characters are $ .10¢ each.

Resin Sculpture Awards - Up to 40 Free characters, additional characters are $ .10¢ each.

Acrylics - Up to 40 Free characters, additional characters are $ .25¢ each.

Laserable Glass - Up to 40 Free characters, additional characters are $ .25¢ each.

Crystal - Up to 40 Free characters, additional characters are $ .25¢ each.

Gift and Desk Items - Up to 40 Free characters, additional characters are $ .25¢ each.

Medals - (Non-custom) - $.50¢ per line of text up to 3 lines maximum of 25 characters and spaces per line.

(Engraving is provided on a adhered plate on the back side of the medal. Medals are not directly engraved into.


38 - How do I submit my Engraving information?

Engraving information is submitted online during the ordering process.

After items are placed into your cart, the website will take you to an engraving

template to enter the engraving  text or upload your logo.

If engraving or a logo must be submitted separately after placing your order,

enter “Engraving / Logo to Follow”

in the customer comments box then  e-mail to customerservice@loriaawards.com,

be sure your name, address and order number is included on all pages. Faxed engraving

must be typed not handwritten.  Logos must be emailed not faxed because of poor clarity.

We will not accept engraving information over the phone.


39 - What is the maximum amount of engraved lines of text allowed on an item?

The allowable number of engraved lines is based on the size of the items’ engraving area. 

After selecting an item and adding it to your cart an engraving template will appear.

You will be able to type the maximum amount of characters and spaces allowed for

each line and the maximum amount of lines for that item.


40 - How do I know my engraving will be correct?

LoriaAwards.com uses state of the art technology to import engraving information directly

into our engraving machine computers. Engraving that is submitted through our website

is guaranteed to arrive to you exactly as you submitted, although it will be formatted to

look professional on your awards.


Will the engraving look professional?

Yes, we have a professional engraving staff with years of experience, and we use the highest

quality engraving materials and state of the art engraving technology to create beautiful results.

When typing your engraving, be aware when using upper case (capital letters) an lower case (non

capital letters). We will engrave your text in the format you submit.

Unless instructed otherwise, our engravers will center all engraving text.

41- Can I see a proof of the engraving set-up?

We offer an e-mail or fax proof of engraving on request for orders of $100.00 or more

free of charge (excluding tax, if applicable, and shipping).

Once an email or fax proof has been sent, engraving will not be performed until the proof

has been returned with authorization to proceed. For this reason, e-mail & fax proofs may

delay the shipment of your order and we no longer guarantee the arrival date for orders

requesting a proof. Your order will be shipped within three working days following receipt

of approval of the proof. Emailed proofs must be typed “Approved by (Persons Name) and date,”

Faxed proofs must have “Approved by with a signed and printed name and date.”

Approval of proofs will not be accepted over phone.


42- What if my engraving is wrong?

We use state of the art technology to ensure engraving accuracy. In order to ensure

complete accuracy of your order, we require that orders and engraving information be

placed through our secure website. If engraving information is not submitted through the

website, we can no longer guarantee the accuracy of the engraving.

In the event that an engraving error is made, we will make every effort to correct the item(s)

in time for your event. If the problem is due to LoriaAwards.com error, we will send new

engraving and/or awards as soon as possible and will attempt to make delivery in time for

your event. If the problem is due to customer error, we will correct the error for a re-do fee plus shipping cost. 


43- Can I change my engraving?

Once an order has been submitted, there may be a fee for any subsequent changes.

If you would like to change an order that has been placed, please contact Customer Service immediately.


44 - Can you help me decide what my engraving should say?

Yes, please see our “Lost for Words” section with typical engraving format and wording suggestions.

You can also review the engraved items we show on the website.


45 - Logo’s and Artwork

Can I Add a Logo on my Award?

Yes, items shown with the “Add a logo?” selection may have a logo added. 

When a logo is selected, the cost is added to the price of the item.

If the item qualifies for a quantity discount, the cost for the logo is also discounted

at the corresponding rate.

How do I Submit a Logo?

Logos must be submitted by email in one of the following required formats;

EPS, Ai, JPG FILE (at least 300dpi or above)

Please include your order number and the date order was placed

We cannot accept faxed logos because of poor clarity and resolution.

What are your logo Artwork requirements?

If your logo is not in one of the required formats or of poor quality, our Art Department can redraw

(vectorize) your logo. Email to art@loriaawards.com or fax a copy of your logo from a printed letterhead, etc.

with all the details clear and visible.

Be sure to include your name, address, email and phone number.

Art Charge is $35.00 on average and up, depending on the complexity of your logo.


46 - Logo Prices (Laser Engraved);

Custom logos $5.00 each.

Allow an extra 2 to 3 business days for your custom logo proof approval.

When re-ordering a logo previously submitted, click “use previously uploaded image”

option and type “Logo on file” in Customer Comments.

Stock logos $5.00 each.

We have hundreds of Stock Logo’s in our data base.

Email customerservice@loriaawards.com for available stock logos that may suit your needs.


47- Photo Reproduction Prices (Laser Engraved on Plaques and Acrylics);

e-mail your photo to art@loriaawards.com   

Custom photo submitted for the first time, not in our data base;

Set up charge and 1st photo - $35.00- Each.

Additional of the same photo $20.00 each.

Photos previously submitted and in our data base $20.00 each.

48 - Gift Boxes

Do you offer gift boxes?

Certain items such as crystal awards, most acrylic awards and all premium plaques come

in presentation boxes. See the items' description which wil note whether the item is individually boxed.

If gift boxed are required for other products please contact customerservice@loriaawards.com to see if special arrangements can be made.

There are no guarantees for this request.


49 - Security and Privacy

How safe and secure is your website?

secure socket online ordering and 24 hour protection of our hardware.

What is your privacy policy?

All information given to LoriaAwards.com is privileged information.

LoriaAwards.com will not sell or give any of your personal information to a third party.

We may email you of certain specials limited to a few times a year.


50 - My Account:

Can I change the information in my account?

Yes, just log into your account and you can edit your billing and shipping addresses

as well as email address and phone number(s). You can also change your password.

How do I find out my password?

Just click on the “Log In” button and the “Forgot Your Password?” button. The website will ask

you to enter your email address and a new password will be emailed to you.

Can I view my previous orders?

Yes, log into your customer account and you can view your account history and previous orders

51 - What can I do if I’m having trouble placing an order online?

If you are unable to place an order through out website, please email the order details to

customerservice@loriaawards.com or Fax to 914.779.3587


52- Trophy Assembly:

Why do you ship certain large trophies that exceed 24" in height partially unassembled?

A few of our larger trophies are shipped with the cup or riser and figure unassembled in order to

protect the products during shipping.

Is assembly difficult?

No, assembly is very easy and and simply involves attaching the cup or riser

and figure to the top of the trophy using the 1/4 x 20 nut and a 7/16” wrench

that we supply with your order.


Billiards and Games

1876 Central Park AvenueYonkers, New York 10710

Toll Free: 800 - 540 - 2927     Fax: 914-779-3587

e-mail: customerservice@loriaawards.com

53 - Pool Table Questions

What should I be looking for when purchasing a pool table?

Pool tables with a genuine slate bed playing surface are best as they do not warp.

Most pool tables with slate playing surfaces have three pieces of slate allowing for ease of delivery and installation.

One piece slate is usually supplied on commercial coin operated pool tables.

When properly assembled and leveled the slate bed will be straight and true for years of play. 

The type of frame, cabinet, rails and cushion construction matter, generally solid woods, cabinet grade plywood,

wood laminated support beams supports are better construction for supporting the slate bed. 

What size pool table will fit in my room or space?

First measure your room or space to determine what size pool tableyou should consider.

A standard full length pool cue is 57’’ or 58” long.

The following size pool tables are recommended when using a 57”or 58” cue stick;

3’ x 6’  Bar size pool table will fit in a room or space 12’ 6’’ x 15’ 6’’

3’ 6” x 7’ Bar size pool table will fit in a room or space 12’ 9’’ x 16’

4’ x 8’  Home Standard size pool table will fit in a room or space 13’ 2’’ x 16’ 10’’

4’ 6” x 9’ Regulation size pool table will fit in a room or space 13’ 8’’ x 17’ 10’’

Can I still fit the pool table size of my choice if my room size or space is smaller than the recommended size as shown above?

You may use shorter cue lengths which are 36’’ 42’’ 48’’ and 52’’.

Refer to our Room Dimension Chart in “More Images” of the pool table you are considering for exact

cue lengths that would be appropriate for your Room and Table size. 

It is your responsibility to determine the correct size pool table.

We strongly recommend careful measurements are taken prior to ordering.

If you need any assistance or questions prior to ordering, please email or call our Billiard Department for professional advice

customerservice@loriaawards.com  or 1-800-540-2927 

Can I move or relocate my pool table?

The entire pool table and slates must be unassembled before re-locating.

If you have no experience, do not try to move your pool table yourself. Risk of damage could result with a cracked slate, leg damage, frame shifting and levelness. Always have a qualified pool table technician perform this work.

What color cloth surface should I consider?

Billiard cloth is available in many colors allowing a pool table to fit the décor of a room, or compliment the finish of the table.

If room décor is not a strong issue, it is recommended to choose either standard green or dark green.

Both colors not only compliment most finishes but are “easier on the eyes”, especially after long playing sessions.

54 - Pool Cue Questions

What makes the price of pool cues vary?

Quality of materials, and design are typically the reason for price difference of pool cues. Less expensive pool cues tend to be made with non domestic un-cured wood.

Better quality cues are made with North American maple shafts (tops) with Domestic or South American hardwood butts (bottoms).

They also have two plus years of “curing”, a process that reduces the

moisture in the wood to a minimum. Certain cue joints, stains. inlays and wraps applied make the price differ.

Cues with New technology, resins and fiberglass also change price structure. 

What cue length is standard?

57’’ &  58’’ are standard cues lengths, 58” cues  usually have a longer rubber bumper or cue protector on the bottom.

What cue weights are standard?

Standard 57” & 58” cue weights are 17oz., 18oz., 19oz., 20oz. and 21.oz.

What cue weight is best for me?

The only way to determine a cue weight best suited for you is to try different weights as you play.

The best weight will become apparent because it will feel the most comfortable and natural

which can improve your game.

55 - Dart Questions

What makes the price of Darts vary?

Quality, Metal materials, Barrel Tungsten percent (higher the tungsten % higher the price), components and design structure of Darts

as well as New technology are typically the reason for the price structure of Darts.

When you buy a dart the amount of tungsten in the alloy is given by a percentage number. So a common "80% Tungsten"

dart has 80 percent tungsten and 20 percent Nickel, Copper and/or Ferro. Tungsten darts are available from 80% to over 90%.

The more tungsten the slimmer - and the more expensive - the dart is. The benefit from a high tungsten share is that the dart

can be made slimmer than a dart with the same weight and a lower tungsten share. In no way do higher tungsten percentages

indicate some sort of overall better quality or better machining.

There are many different darts to choose from: wooden darts, brass darts, nickel/silver darts and tungsten darts.

The most popular dart for dart league throwers is the tungsten dart because a high-density tungsten dart will resist

wear and creates a smaller barrel that allows tighter groupings of darts. Brass and nickel/silver darts are cheaper and

made from softer metal so the knurling can wear down from skin oils, friction and contact with other darts.

The main benefit of a high-quality tungsten dart is that the barrel will be smaller so you will be able to throw tighter groupings of darts, minimizing bounce outs.


What weights are available for darts?

16 gram to 40 gram and higher, depending on the manufacturer of the dart.

How do I choose the correct dart weight?

Determine all of the different options that are available before purchase. The speed in which you throw the dart

will help determine which weight to choose. The lighter the dart the harder/faster you have to throw it.

The location of the weight on the dart barrel is also important. Some darts are heavier towards the front

of the dart (front-loaded) and others are back-weighted. Try them all and you’ll develop a feel for what works

best for you and your throwing style. Our showroom has a regulation throwing area for this purpose.

What is a dart barrel?

The barrel is the part of the dart you hold when throwing which vary in thickness, grip and materials.

What is a dart stem or shaft?

Stems or Shafts are behind the barrel of the dart, which typically screw into the barrel and to which the flight is attached.

Stems or Shafts are available in different sizes, materials and designs. 

What is a  dart flight?

Flights are the wing at the end of the dart which vary in shape,

texture and materials. Flights fit into the stem or shaft.

56 - What is your refund / exchange policy.

Satisfaction Guaranteed;

If you are not 100% satisfied with your purchase from LoriaPoolTables.com, you may return your item(s) for a replacement within seven (7) days of receiving your order.

We must be notified by email customerservice@loriaAwards.com or telephone 1.800.540.2927 prior to returning an item.

State the reason for the return and if approved, we will issue a return authorization form and label.

All other returned merchandise is subject to a 25% restocking charge

If you receive an order that is damaged or incorrect, please contact us immediately.

We will do everything possible to correct the situation and ensure your satisfaction.

Returns will not be accepted without a return authorization form & label.

What is your refund / exchange policy on pool cue sticks.

Refunds or exchanges for un-chalked cues will be accepted for the purchase price of items returned

within seven (7) days from receiving your order. Shipping costs are not refundable.

Refunds or exchanges will not be given for chalked cues. Once a cue is chalked,

it is considered used and can no longer be sold as a new cue.

Tip Change, re-taper, or use of abrasive products on the shaft will void this return policy.

Custom cues or special orders cannot be returned or exchanged for any reason other than manufacturer’s defect.

Color variations in woods, fabrics, stains or inlay materials are not considered manufacturer defects.

Other Non Refundable / Exchangeable Items:

Darts that have been used, Playing cards, Poker sets & chips, Blister packages that have been opened.

We reserve the right to refuse returns or exchanges on other products not listed here.